Collin College has developed a response procedure for emergencies and other situations that may occur during non-business hours. Here is what you can expect from us and what you can do to be better prepared to deal with an unexpected event.

Emergencies

No Heat
This is only an emergency in extreme cold weather and when the heater is not working due to a mechanical malfunction.

No Electricity
Electrical outage may be considered an emergency ONLY if there is no electricity throughout the unit apartment.

Blown fuses or partial outages are not considered after-hours emergencies. If a wall switch or outlet begins to smoke or smell like it is burning, turn off the switch or unplug items from the outlet, and turn off the circuit breaker or remove the fuse, then report the problem during normal business hours or through the work order system.

Gas Leaks
Please contact us immediately if you suspect a gas leak or smell gas. Natural gas has a distinctive odor of rotten eggs. Sparks from phones, even cell phones, can ignite gas.

Flooding
Call immediately if there is any risk of damage and you cannot contain the leak. Turn off the water valve in the back of the toilet until maintenance arrives. Please contact other residents who may be affected by the leak.

Fire 
Call 911 first! Then call us.

Not Emergencies

No Hot Water
This may only be an emergency if there has been no hot water for several days.

Clogged or Backed up Toilet 
This may only be considered an emergency if there is only one toilet in the unit and every effort has been made to clear the stoppage. Otherwise, turn off the valve behind the toilet and shut the lid.

Noise Complaints or Security Issues
Please contact the police. If the problem is not serious enough to involve the police, make us aware and we can address the issue.

 
How to Contact Us
 

Call the office at 972-881-5151 (afterhours emergencies when the office is closed)

This will put you in contact with our afterhours emergency service. Our answering service will contact us for the emergency itself.

Calls for non-emergencies e.g. AC issues where temperature is not above 80 degrees outside, clogged toilets or drains, or anything else that can be handled during normal business hours will not be handled after hours.

For the best response, please provide:

 - Name
 - Address
 - Unit number
 - Phone number
 - A description of the problem

Once you have contacted the emergency service, you must remain at your apartment so the maintenance technician can reach you by phone.

Meeting the Housing Staff