When an emergency occurs, the CougarAlert system can deliver email, text, and voice messages to students and employees within 90 seconds. CougarAlerts are issued during emergencies that necessitate unscheduled campus or district closures or evacuations. These include, but are not limited to, weather-related closures, power outages, police emergencies, catastrophes, and hazardous exposures. CougarAlerts will not be used for promotional purposes or for scheduled closures, such as holidays.
In addition to CougarAlerts, Collin College shares emergency and closure information
on its website and official social media channels.
CougarAlert Subscriptions
CougarAlert is a free service, but standard text messaging rates may apply should you subscribe by SMS/text. Users may access CougarAlert to update their personal information or to opt out of text messaging.
Collin College employees and students enrolled in for-credit or dual credit classes
are automatically subscribed with their Collin email and primary phone number. After
logging in, SMS/text messaging and other preferences can be updated.
Follow these steps to update information:
1. Login to CougarAlert using your Collin College username and password.
2. Click on the person icon and then My Account in the top right of the navigation
bar.
3. This page will list your name, Collin.edu email address, your registered phone
number, and any additional phone numbers, email accounts, or voice-only line contacts
you have added to CougarAlert.
4. To add a new contact, click the "+ ADD" button next to each type of contact. To
remove a contact, click the red X button next to that contact entry. To change a contact,
click the pen-and-paper button next to that contact entry.
• You can include up to nine contact numbers or addresses - three text, three voice/phone
and three email. CougarAlert automatically loads only the college-issued -mail address
and primary phone number for each employee and credit student. You can change any
contact of the nine EXCEPT for your college-issued email address.
• The system information is automatically updated, therefore once you have provided
the new information it will be updated within the system.
Students who attend continuing education courses or university classes at the Collin
Higher Education Center must log into CougarAlert to subscribe. After logging in,
students can add their email, SMS/text and phone notifications to their profile.
Follow these steps to update information:
1. Login to CougarAlert using your Collin College username and password
2. Click on the person icon and then My Account in the top right of the navigation
bar.
3. This page will list your name, email address, your registered phone number, and
any additional phone numbers, email accounts, or voice-only line contacts you have
added to CougarAlert.
4. To add a new contact, click the "+ ADD" button next to each type of contact. To
remove a contact, click the red X button next to that contact entry. To change a contact,
click the pen-and-paper button next to that contact entry.
• You can include up to nine contact numbers or addresses - three text, three voice/phone
and three email.
• The system information is automatically updated, therefore once you have provided
the new information it will be updated within the system.
The CougarAlert system requires a Collin College login. Community members and students enrolled in university classes at the Collin Higher Education Center are encouraged to visit the Collin College website or official social media channels for updates during emergencies or closures. The most current information will be posted on these platforms as it becomes available.
Technical support for CougarAlert is available by calling Help Desk at 972.548.6555 while on campus or submitting a help desk ticket.
Important Safety Information
Tragic shootings throughout the country are a stark reminder that we must know what to do in the worst-case scenario, so Collin College developed a video to illustrate how to react in the event of an active shooting on campus. Please take a few minutes to review our Active Shooter on Campus video because nothing is more important than your safety and well-being.