Refund Information
Students will not receive immediate refunds:
- Tuition refunds will be processed within 30 days after the credit appears on the student account
- Financial Aid refunds will be processed within 14 days of disbursement
- Scholarship refunds, if refundable, will be processed after census date
- Any refund of a credit corresponding to a payment by check will be held until the original check payment has been successfully cleared by Collin College’s financial institution.
- Tuition refunds occur weekly except during:
- Campus Closures
- Payment Deadlines
- Peak Registration Weeks
- If activity on a student account generates a credit balance, the credit amount may be applied against any past due charges—including charges assessed in another term—before any refund is processed for the student. Students in canceled classes who make a payment and do not add another class will be automatically dropped and refunded through the scheduled refund process for the term.
Collin's refund policy is defined by the Texas Higher Education Coordinating Board and is determined by the following:
- Course start date
- Duration of course
- Date of student drop/withdrawal activity
Students who pay by credit card generally receive their refund as a credit to the credit card used for payment. Credit cards unable to be refunded will result in a paper check mailed to the student’s permanent address of record maintained by the Admissions and Records Office.
If a VISA, MasterCard, or Discover gift card was used to pay charges, any refund amount will be refunded to the gift card. Gift cards unable to be refunded will result in a paper check mailed to the student’s permanent address of record maintained by the Admissions and Records Office.
For students who paid by check, cash, webcheck, debit card and/or financial aid award credits, paper checks are mailed to the student's permanent address of record maintained by the Admissions and Records Office or processed as a direct deposit to their saved refund profile.
- As a Student:
- OneLogin > Workday > Financials Hub > Suggested Links > Transact Payment > scroll down to the Sign up for direct deposit refunds! box > Sign up > Agree to Terms and Conditions > Continue > Enter bank account information > Continue > Verify > Complete
- As a Student Worker:
- contact studentfinancials@collin.edu for instructions